At Rianrix, we want you to feel confident with your purchase. If something is not quite right, we offer returns and size exchanges for customers in Australia and New Zealand in line with the policy below.

30-Day Returns

You may request a return within 30 days from the date your order is delivered.

To be eligible for a change-of-mind return, the item must be:

• Unused, unworn, and in original condition
• Free from signs of wear, scratches, fragrance, damage, or alteration
• Returned with all original packaging, tags, inserts, and accessories
• Approved by our Customer Support team before being sent back

Return requests must be submitted within 30 days of delivery. Returns requested outside this period may not be accepted.

These conditions do not limit your rights in relation to faulty or incorrect products under applicable consumer laws.

Size Exchanges

We offer size exchanges within 30 days of delivery, provided the bracelet is unused, unworn, and returned in its original condition.

Australia — Free Size Exchanges

For Australian customers, we offer one free size exchange per item. We cover both the return postage and the shipping cost of your replacement.

Further exchanges may incur shipping charges.

New Zealand — Easy Size Exchanges

For New Zealand customers, we offer one size exchange per item, with complimentary shipping of your replacement.

You are responsible for the cost of returning the original item to our Sydney facility. Once your return has been received and inspected, we will dispatch your replacement at no additional shipping cost.

Further exchanges may incur additional shipping charges.

Change-of-Mind Returns

For change-of-mind returns, the item must be returned in unused and unworn condition with all original packaging included.

Once your return is received and inspected, we will process your refund to the original payment method, provided the return meets the conditions above.

Return Postage

For change-of-mind returns, customers in Australia and New Zealand are responsible for arranging and paying for return postage to our Sydney facility.

We recommend using a tracked shipping service, as you are responsible for the parcel until it reaches us.

Original shipping charges, express shipping fees, and any additional paid services are non-refundable unless otherwise required by applicable consumer law.

Promotional & Bundle Discounts

If your order included a discount, bundle offer, multi-buy promotion, or gift-with-purchase offer, your refund may be adjusted if returning part of the order means the original promotion conditions are no longer met.

For example, if a discount was applied based on purchasing multiple items and one or more items are returned, the refund may be recalculated based on the item or items you keep.

This applies to voluntary returns and does not limit your statutory rights for faulty or incorrect products.

Condition of Returned Items

Change-of-mind returns and size exchanges are inspected once received.

If an item shows signs of wear, use, damage, scratches, fragrance, alteration, or missing packaging, we may refuse the return. Where appropriate, we may offer a partial refund to reflect the item's condition.

Items sent back without prior approval may not be accepted under our voluntary returns policy.

These conditions do not apply where a customer is entitled to a remedy under applicable consumer law.

How to Start a Return or Exchange

To request a return or exchange, please contact us at contact@rianrix.com.au with your order number and the item you would like to return or exchange.

If your return is approved, we will provide return instructions, including the address of our Sydney facility.

Please pack the item securely in its original packaging before sending it back.

For New Zealand customers, we recommend using a tracked international shipping service. Please follow the return shipping instructions we provide to help avoid unnecessary delays.

Refund Processing

Once your return has been received and inspected, approved refunds will be processed to the original payment method.

Please allow up to 5 business days for the refund to appear in your account after it has been processed, depending on your payment provider.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible at contact@rianrix.com.au with your order number and, where possible, photos of the issue.

We will work with you to resolve the matter promptly.

If an item is confirmed to be faulty or incorrect, we will cover reasonable return postage costs where required by applicable consumer law.

Your purchase is protected by applicable consumer guarantees, including the Australian Consumer Law for Australian customers and the New Zealand Consumer Guarantees Act where applicable to New Zealand customers.

Depending on the circumstances, you may be entitled to a repair, replacement or refund. These rights are not limited by our 30-day returns policy or any applicable product warranty.

Need Help?

If you have any questions about returns or exchanges, please contact us at contact@rianrix.com.au. We are here to help.