Returns & Exchanges Policy

At Rianrix, we want you to feel confident with your purchase. If something is not quite right, we offer returns and size exchanges in line with the policy below.

30-Day Returns

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item must be:

• Unused, unworn, and in original condition
• Free from signs of wear, scratches, fragrance, damage, or alteration
• Returned with all original packaging, tags, inserts, and accessories
• Approved by our Customer Support team before being sent back

Return requests must be submitted within 30 days of delivery. Returns requested outside this period may not be accepted.

Free Size Exchanges

We offer free size exchanges within 30 days of delivery, provided the bracelet is unused, unworn, and returned in original condition.

A free size exchange is available once per item. Further exchanges may incur shipping charges.

Change-of-Mind Returns

For change-of-mind returns, the item must be returned in unused and unworn condition with all original packaging included.

Once your return is received and inspected, we will process your refund to the original payment method, provided the return meets the conditions above.

Original shipping charges, express shipping fees, and any additional paid services are non-refundable unless the item is faulty.

Promotional & Bundle Discounts

If your order included a discount, bundle offer, multi-buy promotion, or gift-with-purchase offer, your refund may be adjusted if returning part of the order means the original promotion conditions are no longer met.

For example, if a discount was applied based on purchasing multiple items and one or more items are returned, the refund may be recalculated based on the item or items you keep.

Condition of Returned Items

Returned items are inspected once received. If an item shows signs of wear, use, damage, scratches, fragrance, alteration, or missing packaging, we may refuse the return or deduct an amount from the refund to reflect the loss in value.

Items sent back without prior approval may not be accepted.

How to Start a Return or Exchange

To request a return or exchange, please contact us at contact@rianrix.com.au with your order number and the item you would like to return or exchange.

If your return is approved, we will provide return instructions. Please pack the item securely in its original packaging before sending it back.

Refund Processing

Once your return has been received and inspected, approved refunds will be processed to the original payment method.

Please allow up to 5 business days for the refund to appear in your account after it has been processed.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible at contact@rianrix.com.au with your order number and photos of the issue. We will work with you to resolve the matter promptly.

Need Help?

If you have any questions about returns or exchanges, please contact us at contact@rianrix.com.au. We are here to help.