At Rianrix we strive to provide our customers with premium products and an exceptional shopping experience. We understand that sometimes, you may change your mind. To ensure your satisfaction, we have established the following return policy for our products:

30-Day Return Policy

Within 30 days from the date of delivery you can return the product to us for a full refund (exluding shipping costs).

Conditions for Returns:

To be eligible for a return, please ensure that the following conditions are met:

1. The bracelet must be in perfect, unused, and unworn condition.
2. All original packaging must be included.
3. The return request must be initiated within 30 days from the date of delivery.

How to Initiate a Return:

To initiate a return, please follow these steps:

• Contact our Customer Support team at contact@rianrix.com.au to request a Return Authorization (RA) number along with further return instructions and specify which products you would like to return.
• Pack the bracelet securely in its original packaging.
• Drop the parcel off at one of your local Post offices.

Costs of Return:

• Return shipping costs are the responsibility of the customer unless otherwise stated.
• You can choose your preferred shipping carrier to return the item(s). We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.

Processing Your Return:

Once we receive your return package, our team will inspect the product to ensure it meets the return conditions mentioned above. If the item is in perfect condition and all requirements are met, we will process your refund promptly.

Refund:

We will credit the original payment method used for the purchase. Please allow up to 5 business days for the refund to appear in your account.

Contact Us:

If you have any questions or need further assistance regarding our return policy, please feel free to reach out to our Customer Support team at contact@rianrix.com.au. We are here to help you and ensure your satisfaction.

Rianrix is committed to providing you with a seamless shopping experience, and we appreciate your trust in our products.

Your Rianrix Team