Find below answers to questions frequently asked. If your question is not covered, please don't hesitate to reach out to us via E-Mail (contact@rianrix.com.au) or our contact form. We will get back to you as soon as possible!
Frequently asked questions
What are standard delivery times?
Our standard delivery time via Australia post takes between 4 to 6 working days.
Do you offer express delivery?
Yes, we do offer express delivery service, it can be selected at checkout.
When can I expect the order to be shipped?
We usually dispatch your order the next working day.
How do I find out which bracelet size fits me best?
Our "Find your Size" guide will help you to determine which size to go for.
What are the origins of the company name "Rianrix"?
Thanks for asking, very good question! The company name "Rianrix" is the composition of the last sylables of the founders first and last name Florian Hinrichs. You might spot right away that "richs" is not equal to "rix", that's right, well spotted! For simplification purposes and for the sake of making it easier to pronounce, we decided to transform the "chs" into simply "x".
Do you offer international shipment?
No, we are currently only shipping across Australia.
What is your return and exchange policy?
Please refer to our return policy page.
How can I track my order once it's shipped?
Once the order is dispached, we will automatically send out a dispatch notification with your tracking ID.
What do I do if I encounter a problem with my order or need customer support?
We do sincerely hope that you won't encounter any issue shopping with us. However, if you still strike a problem, please contact us at any time via e-mail under contact@rianrix.com.au. We will do our best to get back to you as soon as possible.
How is my personal information protected when I shop on your website?
Please refer to our privacy policy page.
Do you offer free shipping, and what are the conditions?
Yes, we do offer free shipping on orders above $70. On orders below $70 the standard Australia Post parcel rate of $9 will apply.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.